Shipping & Delivery (Easy/16/04/19)
I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 3 - 7 business days of processing and production time for your order to ship out.
HOW LONG IS THE SHIPPING TIME?
International Orders will be shipped depending on the fulﬁllment center the product is from.
Average transit times to the United States/Europe: 5 - 20 Business days Average transit times to International: 15 - 45 Business days There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
Please note we can't ship to armed forces (APO / FPO).
WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from diﬀerent fulﬁllment centers across the globe as our product research team spends the time to source for quality yet aﬀordable products.
MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment. If this happens to you, please contact us with:
- Your order number. - A picture of the damaged product. Once received, we'll be happy to send out another free of charge.
I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours.
Model Number: lotus
Material: Paraffin Wax
Type: Art Candle
Product: General Candle
1. If you are satisfied with our products and services, please leave your positive feedback of 5 stars . And 5 stars for the detailed rating of your order. We will of course give your positive feedback.
2. If you don't satisfied our porducts, pls contact us before you leave negative feedback. We guarantee we will 100% slove any problem for you.
We have a QA team to test your ordered products are functioning correctly before they are packed and sent to you. But you do need to confirm your dress size carefully before buying (a size measurement will be show below each items).
If you have any question regarding return policy, please feel free to contact us!
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